Every client receiving services at Hawaii Counseling & Education Center is responsible for the full payment of those services. Payment is expected at the time of services unless other arrangements have been made with your therapist. If we are billing your insurance for you, any cost share and/or any unpaid deductible is due at the time of service or upon issuance of a billing statement. If at any time you find there are any problems regarding fee payment, your therapist will be glad to speak with you regarding your concern. If necessary, we can arrange a monthly payment plan for you.
Canceled appointments require no less than 24 hours notice or you personally will be billed for a late cancellation/no show fee. Exceptions may be possible for emergencies.
Insurance companies or public assistance funds will not pay for missed appointments. Clients are also billed for their full fee whenever they are late and receive only a portion of the time scheduled.
There may be circumstances under which you may be billed for time during which your therapist consults with other clinical staff, telephone consultations, special reports and court evaluations.
Forms of payment accepted:
HCEC accepts personal or company checks, cash, or credit cards. Your therapist can accept payment in the office or payments may be mailed to:
PO Box 795
Pahoa, HI 96778
If you have any questions, please call the billing office at (808) 254-6484.